IT Support and Managed Services

Reducing the management overhead and helpdesk requirements in an organisation can result in noticeable renewed focus on the core business. This change is discernible and can be perceived by customers and stakeholders. Spiralling IT estates and large user-bases are the new norm but IT management doesn't need to fluster IT managers and CTOs. We are here to help.

Byte Iron offer the following support solutions:

  • On-site 2nd/3rd Line IT Support Services
  • A permanent on-site support representative
  • Remote Support (1st/2nd/3rd)
  • Bespoke support tariffs to fit your circumstances
  • Ad Hoc Support
  • Event support (Trade shows, Expos)
  • Managed services (We can manage specific network appliances, PaaS, SaaS, Security solutions, hardware and software such as firewalls, switches, routers, servers etc)
  • SLAs (Service Level Agreements) tailored to your environment requirements

When an unforeseen, yet malevolent system event occurs you want to be sure that it is handled in a manor that takes into consideration the business impact. You will also require timely updates detailing what is being done as well as how soon a fix is likely to arise. Byte Iron recognise just how crucial it is to ensure that all our engineers utilise a troubleshooting methodology that matches the problem faced and effective resolution while ensuring all stakeholders are updated.

Contact us now for a preliminary consultation.

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